[Explained] Vanguard Help Number 📞 Contact Customer Service in 2025?

Encountering issues on Vanguard.com can be an unpleasant, so you sometimes need the Vanguard customer service telephone number to contact support by phone or live chat.

Whether you’re just starting with your first 401(k) or managing multiple brokerage accounts, having the right support can make all the difference. After spending countless hours on hold with various financial institutions over the years, we’ve learned that knowing the best times to contact Vanguard’s customer service can greatly save hours of frustration.

As someone who manages both a personal brokerage account and a 401(k) with Vanguard, I’ve discovered the ins and outs of getting help efficiently. Here’s everything I’ve learned about reaching Vanguard’s customer service team.

ItPersonal Investors Phone: 877-662-7447 Hours: Monday through Friday, 8:00 AM to 8:00 PM Eastern time 401(k) Plan Participants Phone: 800-523-1188 Hours: Monday through Friday, 8:30 AM to 9:00 PM Eastern time

 

Best Times to Connect

Through trial and error, we’ve found that mid-week afternoons tend to have shorter wait times. Mondays can be particularly busy as everyone starts their financial week, while Fridays often see a rush of people trying to handle tasks before the weekend.

Before Making That Call Just like preparing ingredients before cooking a meal, gather these essentials: Your Social Security number Account information Full name Email address

 

The Digital Self-Service Route Sometimes, the fastest solution is at your fingertips. Through Vanguard’s online platform, you can: Check your transaction history Access tax forms Update beneficiary information Adjust your contributions Switch up your investments When You Need 401(k) Support Whether you’re considering increasing your contributions or planning for retirement, Vanguard’s team can help with: Making contribution adjustments Selecting investments Rolling over accounts Updating beneficiaries Understanding plan rules Remember, while technology has made many things easier, sometimes you just need to talk to a real person. Don’t hesitate to pick up the phone when you need that human touch with your financial questions.

 

 

can be frustrating, time-consuming or impossible solve trading or banking issue on your own, which is why Fidelity Investments provides different options for customers to receive the help they need, including email, live chat, and phone support.

Let’s take a look at how to contact Vanguard customer service based on individual needs or situations. (Bonus: We’ll share with you a few tips on how to avoid the wait times).

Vanguard Virtual Assistant

• Virtual Assistant is designed to help you with your requests 24/7.
• This is a chatbot with no wait time.

Vanguard Live Chat

• Specialized support for your accounts or technical issues right from your computer screen.
• Operating hours: Mon.—Fri. 8 a.m.—10 p.m. ET
• Average wait time to chat: 5 mins

Vanguard Phone Number

• Customer Service is available 24/7 at 800-343-3548
• Operating hours: 24/7
• Average wait time to talk: 10 mins

How to reach Vanguard customer service by phone without long wait time

Here are some tips on calling Vanguard customer service and not having to wait over an hour.

Tip #1: Call outside of peak hours. Basic customer service is available 24 hours a day, seven days a week.

Tip #2: It’s easier to chat with an agent online because you can just be put on the wait list and go about browsing the internet, typically taking approximately 20 minutes. You can also go to a physical branch in your area to skip the wait.

Tip #3: When you call Fidelity, you can request a call back. And they’ll give you an estimated call back time.

Tip #4: Tax season is Fidelity’s busiest time of year. January 1st through April 15th (normal year), followed by Thanksgiving for the remainder of the year.

People contact Fidelity with questions about tax forms, IRA contributions, and required minimum distributions. If you wait until 11 a.m. CT, people in the Pacific time zone will be up and calling. Otherwise, you’re doing the equivalent of driving during rush hour!